Established in Smyrna, Georgia, JW Affinity IT is a small minority business. As a strategic partner of RYAN, JW Affinity IT brings expertise in the areas of IT Strategic Consulting and management of IT Infrastructure and Operations. JW’s principal owners have successfully managed IT Lifecycle Services and Consulting engagements for clients such as Whirlpool, Lowe’s, Benton Harbor Schools and Paulding School Districts. Together, their team brings extensive experience and capabilities in delivering IT Infrastructure solutions for lifecycle services.
Core IT Infrastructure & Operations Service Offerings
Central Receiving and Distribution
A centralized located warehouse that is secure and can be used for storage, imaging and break-fix activities.
Dedicated service desk to handle receipt, update and disposition of service calls as well as reconciliation of all service calls. We will track all calls to ensure of warranty, maintenance and compliance. All technicians are certified to perform break-fix activities
Project Support Operations
Provide project support operations. Projects range from large scale PC replacement to memory upgrades. We use the same methodology to handle to ensure consistent and positive completion of each project.
Onsite/On call Support Staff
Dedicated resources assigned to support onsite issues during normal business hours as well as an on call roster to support after hour needs when necessary.
Day to day operations for desktop support to focus on the following items:
Image Development Management
- Hardware and Software Installation
- Develop and install Software Images and desktop image management
- Software Upgrades, Problem Diagnosis, Software Configuration, Training (spot training to deal with specific ticket related issues)
- Desktop to Network Problem Diagnosis Printers, Plotters and Peripheral Support
- Preventative Maintenance Processes and Reporting for Printers
Technical staff members have extensive experience with various PC platform management systems such as Altiris, Microsoft System Center Configuration Manager (SCCM), Novell Zenworks, and several homegrown deployment and management tools. Our team has been directly involved in the building, testing, and deployment of PC images across different operating systems and hardware manufacturer platforms.
Preventive maintenance programs are a system of examinations, scheduled diagnostics, repairs and corrections that are used to prevent breakdowns, failures, and other problems.
IT Asset Management/Physical Inventory
Audit and Inventory, discovering and tracking every system and software detail becomes simple, efficient, and reliable no matter where the machines you need to manage are located.
IMACs (Installs, Moves, Adds, Changes)
Our team has extensive knowledge and experience in performing IMACs for customers of small and large environments to include government and corporate accounts and will provide these services.
Experienced personnel to implement proven methodologies and support providing daily refresh, deployment and break-fix maintenance.
Implement vendor management best practices to build a mutually strong relationship with your vendors to strengthen your overall performance.
Monthly/Quarterly CIO meetings to review customized reports, overall network and IT assets health and strategic planning for our clients
JW Affinity IT, LLC
2831 Priestcliff Dr.
Smyrna, GA 30080